CANCELLATION & REFUND POLICY

You can cancel your subscription within 24 hours of placing the order by reaching out to me.

Once canceled, the refund will be processed in the original mode of payment, or through direct bank transfer, or any other mutually agreed upon method. Best effort will be made to issue the refund at the earliest and at least 10 working days.

No refunds will be issued after 24 hours even if the services offered are not utilized within the stipulated time. I am happy to make selective exceptions on request for reasons I deem valid.

I reserve the right to reschedule classes at short notice. In this scenario, the subscription will extend till the date at which I can provide a compensation class.

I reserve the right to cancel scheduled classes or stop the services completely. In this scenario, I will offer partial refunds for the unutilized classes.

LIABILITIES AND MEDICAL CONCERNS

If as a member you have a medical condition that relates to ortho or neurological issues that can put you at risk from physical activities like yoga, you are advised to consult with an appropriate medical physician and seek approval before practicing yoga.

It is important for members to inform me of any prior medical conditions that may come in the way of your good health and inhibit you from maximizing the benefits of yoga. This information will allow also me to adapt the training to individual constraints and be more sensitive to specific concerns.

I offer no liabilities towards any condition caused or exacerbated by the practice of the yoga services I offer.

MEMBERSHIP/SUBSCRIPTION POLICY

Subscription is limited to the number of classes paid. The classes must be utilized within the duration specified for the specific plan. See plans for specific details.

PRIVACY POLICY

What type of information do we collect?
As the owner of ritamishra.com, I personally keep track of your contact details (name, email id, phone number if provided), subscription details, communication, subscription, and transaction history. I don't have access to your passwords and your credit card details.

I have enlisted the services of PayU, Paypal, and Razorpay - reputed and popular payment gateways in India, for financial transactions. Financial details security is subject to the policies and security of PayU's, Paypal's, and Razorpay's infrastructure.

For this website's login through Google or Facebook, the passwords are protected and maintained by the security infrastructure and policies of these respective companies.

This website is hosted on the Wix.com platform. Wix.com provides me with an online platform that allows me to offer my yoga services to you. For login accounts created outside of Google and Facebook, the policies and security infrastructure of Wix.com apply. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Wix may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. Wix may have access to personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. Wix's privacy policy is available at https://www.wix.com/about/privacy for review.

How do I collect the information?
When you conduct a transaction on my website, as part of the process, we collect the above-suggested information. Your personal information will be used for the specific reasons stated above only.

Why do I collect such personal information?
  To provide and operate the Services and the website;
  To provide users with ongoing customer assistance and technical support;
  To be able to contact  my visitors and users with general or personalized service-related notices and promotional messages;
  To create statistical data and other aggregated and/or inferred Non-personal Information, which I or my business partners may use to provide and improve our respective services;
  To comply with any applicable laws and regulations.
   
All direct payment gateways offered by Wix.com and used by me adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do I communicate with my site visitors?
I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce my User Agreement, applicable national laws, and any agreement I may have with you. For these purposes, I may contact you via email, telephone, text messages, and postal mail.

How does Wix (our site provider) use cookies and other tracking tools?
Wix uses cookies for important reasons, such as:
  To provide a great experience for my visitors and customers.
  To identify my registered members (users who registered at my site).
  To monitor and analyze the performance, operation, and effectiveness of Wix's platform.
  To ensure the Wix platform is secure and safe to use.

How can your site visitors withdraw their consent?
If you don’t want me to process your data anymore, please reach out to me at contact@ritamishra.com

Privacy policy updates
I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.  

Questions and your contact information
If you would like to access, correct, amend or delete any personal information I have about you, you are invited to reach out at contact@ritamishra.com, or at  +91 7411753086, or send me a mail to Rita Mishra, Ammus, Attoor, Mullurkara, Thrissur, Kerala - 680583, India.